Challenges with Client Service and Delivery:
The quality of the delivery of products, solutions, or services to clients defines the fundaments of your company’s business. Below are some frequent signs of a weakness in this area.
- There is no standard and documented best practice to clearly define the expectation on your staff.
- There are variations of quality across locations and countries.
- Client retention and willingnesss to recommend you to others is too low.
- You don’t have a clear view of what your clients think about your company compared to its competitors.
Challenges in Client Service can come from issues in Team Dynamic and Operations Management. They also have a negative impact on Marketing and on Global Sales. One more example, that a company is a system and that all areas are interconnected.
Take a look at how, our organizational development services help fix delivery issues and have an overall impact on your Go to Market success.